Privacy Policy

Information We Collect

We collect information you provide directly to us — including your name, contact details, address, payment information, and the health information you share during intake. We also collect technical data such as device, browser, and usage information when you visit our website, and we use cookies and similar technologies to operate the site and improve your experience.

How We Use Your Information

Your information is used to schedule and deliver services, communicate appointment details, process payments, personalize your protocol, send service updates, and meet our legal and regulatory obligations. With your consent, we may also use your contact information to send marketing communications, which you can opt out of at any time.

• Schedule and deliver concierge wellness services
• Process payments and manage memberships
• Send appointment and account updates

We do not sell your personal information. We may share limited information with vetted service providers — for example, payment processors, scheduling platforms, electronic medical record systems, and analytics providers — solely so they can perform services on our behalf and under contractual confidentiality obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, as well as the right to opt out of certain uses. To exercise these rights, contact us using the details below; we will respond within the timeframe required by applicable law.

• Access, correction, and deletion requests
• Marketing opt-out at any time
• Cookie controls in your browser

We retain personal and health information for as long as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it in accordance with our retention policies.

We use administrative, technical, and physical safeguards designed to protect your information. While no system can be guaranteed to be 100% secure, we work to maintain industry-aligned security practices and to notify you promptly if a breach affecting your information occurs.

Privacy questions can be directed to hello@halohealthlab.com or to Halo Health Lab, 4201 Interway Pl Arlington, TX 76018.